Privacy Policy | SafeCode

Introduction

SafeCode and safecode.vip are operated by SAFECODE TECHNOLOGIES LTD, a private company limited by shares incorporated in Ghana under the Companies Act, 2019 (Act 992), registration number CS216101026 ("we," "our," or "us"), the data controller for the Service. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS verification service. Please read this policy carefully. By using our Service, you consent to the data practices described in this policy.

1. Information We Collect

1.1 Information You Provide

Account Information: Email address, full name, and phone number when you register
Payment Information: Transaction details, payment method used, and deposit amounts (we do not store full card numbers)
Communication Data: Messages you send to our support team

1.2 Information Collected Automatically

Usage Data: Services used, order history, and transaction records
Device Information: IP address, browser type, operating system, and device identifiers
Log Data: Access times, pages viewed, and referring URLs
Cookies: Session cookies for authentication and preferences

1.3 Information We Do NOT Collect

Content of SMS messages received on temporary numbers (these are processed but not stored permanently)
Passwords of accounts you verify using our service
Personal data from the platforms where you use our verification codes

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our SMS verification services
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and customer service requests
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and abuse
Personalize and improve your experience
Comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Service Providers: With third-party vendors who assist in payment processing, analytics, and infrastructure (e.g., payment gateways like Paystack)
Legal Requirements: When required by law, subpoena, or other legal process, or to protect our rights, privacy, safety, or property
Business Transfers: In connection with a merger, acquisition, or sale of assets
With Your Consent: When you explicitly authorize us to share information

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encryption of data in transit using TLS/SSL
Secure password hashing using industry-standard algorithms
Regular security assessments and updates
Access controls limiting employee access to personal data
Secure cloud infrastructure with regular backups

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

Account Data: Retained while your account is active and for 2 years after deletion
Transaction Records: Retained for 7 years for legal and accounting purposes
SMS Content: Automatically deleted within 24 hours of receipt
Log Data: Retained for 90 days for security and analysis

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Portability: Request your data in a structured, machine-readable format
Objection: Object to processing of your data for certain purposes
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us through the support chat at safecode.vip/help or by email at support@safecode.vip.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain your session and authentication state
Remember your preferences (e.g., currency selection)
Analyze site traffic and usage patterns
Improve our services and user experience

Link visits: when you open SafeCode from an ad or a tagged link, we record the visit (where the link was shared, its type and campaign name, the page you landed on and the referring site) with a random device ID kept in your browser's local storage, so we can count visits and unique visitors per link. Your IP address is not stored; we keep only a keyed hash of it, which changes daily, to limit spam. Repeat visits from the same link within 30 minutes count once, and visit records are deleted after 400 days. Your browser also remembers the link you first arrived from (including its campaign tags) for up to 30 days; if you sign in during that time, whether you are a new or an existing customer, it is saved to your account so we can see which links bring customers, and it is kept with your account data as described in section 5. You can remove the device ID by clearing your browser's site data.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

8. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services (such as payment processors). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you interact with.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Service, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification. Your continued use of the Service after any changes constitutes acceptance of the new Privacy Policy.

12. Account Deletion

You may request deletion of your account at any time by contacting our support team. Upon account deletion, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or legitimate business purposes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

SAFECODE TECHNOLOGIES LTD (Reg. No. CS216101026), M EXT 24 Malshegu East, Tamale-Kumbungu Road, Tamale, Northern Region, Ghana, P.O. Box 1061, Tamale
Email: support@safecode.vip
Support chat: safecode.vip/help
Twitter/X: @SafeCodeOTP